Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as integrated voicemail, e-mail, SMS and fax.

In its broadest sense UC can encompass all forms of communications that are exchanged over the internet protocol. UC allows an individual to send a message on one medium and receive the same communication on another medium.

For example, one can receive a voicemail message and choose to access it through e-mail or a mobile phone; similarly, a fax sent to a number can be converted to a PDF and sent to the recipient as an email attachment for electronic retrieval.

Whatever your need is DMTel is able to help you design and implement the Unified Communication System that best fits your organisational needs.